Active Motion Therapy Policies

Thank you in advance for your respect of our policies. Please don’t hesitate to call us should you have any questions or concerns.

24-hour Cancellation Policy

We have a 24-hour cancellation policy.  If you are not able to provide this notice, then we will charge you in full for the missed appointment. This policy applies to appointments made same-day, as well.  We do not consider work conflicts to be emergencies. This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment, and also to make massage therapy a feasible career for us. Thank you for understanding.

 

If you're running behind your treatment will be shortened 

When you booked your appointment you booked for a specific time slot. If you are running late then your treatment will be limited by the original end time. Please let us know if you are running behind to allow us to best prepare for your treatment.

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